Company Name: Malumbo Initiatives
Address: Plot 144/254, Zambezi Road, Lusaka
Phone: +260 976 966 089
Email: hello@malumbohub.com

1. Introduction

Malumbo Initiatives (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, online training programs, digital tools, consultancy services, and related platforms.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

a) Personal Information

  • Full name
  • Phone number
  • Email address
  • Billing and payment details
  • Physical address (where applicable)

b) Business Information

  • Farm or project details
  • Operational data shared during consultations
  • Documentation submitted for advisory or project support

c) Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data

3. How We Use Your Information

We use collected information to:

  • Deliver advisory, consultancy, and training services
  • Process payments and issue invoices
  • Provide customer support
  • Improve our digital tools and services
  • Communicate important updates
  • Maintain internal records
  • Comply with legal obligations

We do not sell or rent personal data to third parties.

4. Data Protection and Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data. However, no digital system is completely secure. By using our services, you acknowledge that transmission of data over the internet carries inherent risks.

5. Confidentiality of Consultancy Information

All project documents, farm data, and business information shared with us are treated as confidential. However:

  • Clients are responsible for the accuracy of information provided.
  • We are not liable for outcomes resulting from inaccurate or incomplete data submitted by clients.

6. Third-Party Services

We may use third-party payment processors or digital platforms. These third parties operate under their own privacy policies, and we are not responsible for their practices.

7. Data Retention

We retain information only as long as necessary for service delivery, legal compliance, dispute resolution, and record-keeping purposes.

8. Your Rights

You may request access to or correction of your personal data by contacting us at:
Email: hello@malumbohub.com
Phone: +260 976 966 089

9. Limitation of Liability

Malumbo Initiatives shall not be held liable for indirect, incidental, or consequential damages arising from the use of our digital platforms, advisory services, or training programs.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time. Continued use of our services constitutes acceptance of any modifications.